“It’s not WHAT you know…It’s what you DO with what you know!”
NEW BUSINESS
It’s either coming from your existing customer base or from new customers. Keeping the “funnel” filled with qualified prospects requires multiple prospecting methods used in a planned, systematic, and measurable method.
You’ve just hired a new salesperson. Now what? How do you get them productive…quickly? It starts with you the sales manager.
New hires look for leadership. Their initial results will be potentially meager, so lead by example. Success is what they’ll attract…by the salesperson they become. Teach them accountability and discipline, because lack of discipline in the first 90 days causes disasters.
Here’s a brief checklist for those first 90 days:
Establish clear STANDARDS of performance
Define and review the expected results of the job
Define & Track Behavior and Activities
What get’s measured, what gets done…put it in your CRM
Require activity/call reports
Have them track details of appointments and calls within your CRM
Review Progress: Coaching & Couseling
Ask: “What did you do right?” and “What would you do differently next time?”
Product Technical Training
Use to create confidence, competence and credibility, not necessarily expertise in the beginning.
Prospecting, Skills, Development, System/Reinforcement, Role Playing
Hands on Training IN THE FIELD
Finally, you need to measure progress every 30 days. Formally review their progress. Discuss learning, improvements, tracking, results, sales pipeline, strategies and next steps.
Now for the difficult part: At each 30 day interval be prepared to make a decision: Go or “No Go” with the new person. Why? You, as a sales manager, are measured for the results of your people. The longer a poor performer is with you…the more difficult it is for most managers to replace them. Expect success…plan for it, hold everyone accountable and the results will come. Start the off correctly: 90 day plans.
“I hold it more important to have the players’ confidence than their affection.” – Vince Lombardi
One of the most common complaints we hear from salespeople is how hard it is to get someone to commit to an appointment.
They find their prospects using the same excuse over and over again: “I’m busy, so call me in a month.”Then, when the salesperson calls back, they are busy again and use the same excuse… “call me next month.” To make things worse, they blame this problem on the prospect. However, it is not the prospect who is to blame, but rather the salesperson. The real issue is that most of the time when your prospect says, “call me in a month”, what they really mean is “don’t call me.” Although we sense this, we are afraid to hear it. So, instead of getting a “no” and discovering there really isn’t an opportunity for us, we would prefer to chase a prospect that is unwilling to see us.
The professional salesperson operates quite differently.
Eliminate Hiring Mistakes…Immediately and Avoid the High Cost of Hiring Mistakes!
The process of interviewing, hiring, on-boarding and training…and then suddenly losing salespeople is a very costly mistake. How much money and opportunity has your company lost on salespeople who are no longer with you? Keep reading….we’ll show you how to calculate an actual number below!
As managers, we often ask ourselves, “How are the troops doing?” The term “troops” is more than a euphemism, because these are the people we engage in the battle for sales. The battleground today is the “Uncertain” economy which many businesses face. Look at your troops, as a General might and ask some penetrating questions.
As a Sales Manager, your job is to get results through your salespeople. However, in lieu of results, many salespeople explain why they didn’t, couldn’t, or wouldn’t get it done. They have a self-limiting belief that excuses release them from their obligations or duties. Consequently, excuses are offered in defense of their marginal behavioral or performance.
Most organizations and sales departments have some type of Strategic Plan. Often is just a collection or group of projects or actions that may or may not have a positive impact on the future direction of the organization or department. It’s usually just a list on a piece of paper listed together and called “Strategic Plan or Strategy.”
“Will my current team get us where we need to go in 2022?”
Are my salespeople prepared, trained and skilled to effectively Prospect, Qualify, and Close business to achieve quota with both existing and new accounts?
Fact: Just under 50% of sales reps can achieve sales quota in “normal times”, and that number has dropped significantly “Post Pandemic.” Depending on the business and industry is it is hovering around upper 30’s to low 40’s%.